Support

How can we help?

Real people on the desk, not a ticket queue. Most messages get a reply within a few hours during market days.

Talk to the team

Questions about a signal, a plan, or getting set up. The fastest way to reach us.

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Free broker access

Opened an account through one of our broker links? Send us your details to unlock Premium.

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Email us

For payments, billing, privacy requests, or anything you'd rather put in writing.

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Frequently asked questions

Signals

What does a signal include?

Every signal has the pair, direction (buy or sell), entry price, stop loss and three take-profit levels (TP1, TP2, TP3), plus a short commentary explaining the setup and the reasoning behind it.

How many signals do you send?

The free channel gets around one signal per trading day. Premium members get up to five per trading day. On quiet or unclear market days we may send fewer, because we only post setups we would take ourselves.

Which markets do you cover?

Major forex pairs, gold (XAU/USD) and selected indices such as US30.

Where do I receive the signals?

Signals are posted in our Telegram channels. Premium members can also receive them on WhatsApp and by email, where offered. Turn on Telegram notifications so you don't miss an entry.

Do you update trades after they're posted?

Yes, for Premium. We post updates when a target is hit, when the stop should be moved to breakeven, and when a trade is closed early.

Are your signals financial advice?

No. Our signals and commentary are for education and information only. You decide whether to take a trade and how much to risk. Never risk money you can't afford to lose.

Plans and payment

What's the difference between the plans?

Free gives you the public channel. Via Broker gives full Premium at no fee to us when you fund an account with a partner broker. Premium is the same full service paid directly, with no broker needed. The Academy adds courses, live sessions and the members community. See Plans for the full comparison.

How does billing work?

You pay once, in advance, for 3, 6 or 12 months. There is no automatic renewal, so you'll never be charged unexpectedly. We'll remind you before your term ends, and you can choose whether to continue.

Do I need to cancel?

No. Because plans don't renew automatically, there's nothing to cancel. Your access simply ends at the end of the term you paid for.

Can I get a refund?

Access starts as soon as you pay, so payments are non-refundable once access has been delivered. If you were charged by mistake or didn't receive access, contact us within 14 days and we'll fix it. See our Terms for details.

Free access through a broker

How do I get Premium free through a broker?

Compare our partner brokers on the Free Access page and pick the one that suits you. Open an account using our link and meet that broker's requirements. Then fill in the short access form with your broker name, account number and Telegram username. Once the broker confirms your account, we add you to our members list and send your Premium invite.

How long does free access last?

You get 90 days of Premium once your first deposit is confirmed. If your account is still funded at day 90, we extend it to 180 days in total.

How long does activation take?

Usually a few hours, and always within one business day once the broker confirms your account.

Does using your broker link cost me more?

No. The broker pays us a commission from its side. Your spreads, fees and trading conditions stay the same.

I already have an account with one of your brokers. Can I still qualify?

Sometimes. Some brokers let you move an existing account under our partner code, and others only count new accounts opened through our link. Message the team and we'll tell you what's possible with your broker.

Which broker should I choose?

Choose the one that accepts clients in your country and suits your deposit size. The signals are the same whichever you pick. If you're unsure, message us and we'll recommend one for your region.

Academy

What's in the Academy?

Nine courses from foundations to building your own trading plan, covering charts, risk, strategy and psychology, plus weekly live sessions and a private members community.

I'm a complete beginner. Is this for me?

Yes. Start with the free channel and the Foundations courses. Every signal comes with commentary, so you learn the reasoning as you go.

Results

How do you report your results?

Every closed signal is published on our Results page, including losses and breakeven trades. Results are measured in pips from our posted entry, and are not the results of a real trading account. Your results will depend on your own entries, position size and costs.

Still need help?

Message the desk and we'll get back to you.

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Trading carries a high level of risk. You can lose more than your deposit. Past performance is not a guide to future results.